Technology
How do you keep a picture of the business while it changes weekly?
Generate it rather than draw it. In a fast-moving technology business, hand-drawn process documentation is stale before it is finished, which is why most of it does not exist. A model built from the material teams already produce keeps up, because updating it is not a separate project.
The work we would model first
Examples, not a fixed list. Bring the process you already argue about and we will start there.
- Customer onboarding and activation
- Support escalation and incident response
- Release and change management across teams
- AI adoption across product and internal tooling
What technology gets out of it
- A picture that keeps pace with the business
- Onboarding that does not depend on the person who built it
- AI use governed as it spreads rather than after
- Duplication visible across teams that grew separately
Bring one process you already argue about.
We will run it through Omni with you on your own material. You keep the model either way.